Customer care

Measurement Service

RollResearch can provide measurement services upon customer request for roll grinding machine or other machinery in the roll shop. Typical measurement service covers:

  • Machine bed guideway straightness measurement
  • Lubrication pressure measurement of hydraustatic guideway
  • Inspection of hydraustatic grinding wheel spindle condition
  • Backlash checking of axes

Mechanical Service

RollResearch has a dedicated team to troubleshoot and service the customers’ machine mechanics.A variety of services are available, including,

  • re-alignment of guideways
  • re-scraping of guideways
  • mechanical adjustments
  • replacement of wear and tear parts, original or own-design (if not availbe from the market)
  • machine dismantling and re-assembly supervision

On-site Training

With RollResearch modernization projects training for operators and maintenance personnel is provided on site at the customer’s convenience.

Service Agreements

During the warranty period RollResearch will provide for the customer an extensive service package including,

  • Preventive maintenance
  • Teleservice with agreed response time.
  • Software updates
  • Calibration of measurement and detection devices