{"id":23736,"date":"2020-02-03T11:26:13","date_gmt":"2020-02-03T11:26:13","guid":{"rendered":"https:\/\/www.rollresearch.fi\/newsite\/?page_id=23736"},"modified":"2020-02-03T11:27:51","modified_gmt":"2020-02-03T11:27:51","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/www.rollresearch.fi\/newsite\/customer-care\/","title":{"rendered":"Customer care"},"content":{"rendered":"

Measurement Service<\/h3>\n

RollResearch can provide measurement services upon customer request for roll grinding machine or other machinery in the roll shop. Typical measurement service covers:<\/p>\n

    \n
  • Machine bed guideway straightness measurement<\/li>\n
  • Lubrication pressure measurement of hydraustatic guideway<\/li>\n
  • Inspection of hydraustatic grinding wheel spindle condition<\/li>\n
  • Backlash checking of axes<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div>
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    Mechanical Service<\/h3>\n

    RollResearch has a dedicated team to troubleshoot and service the customers’ machine mechanics.A variety of services are available, including,<\/p>\n

      \n
    • re-alignment of guideways<\/li>\n
    • re-scraping of guideways<\/li>\n
    • mechanical adjustments<\/li>\n
    • replacement of wear and tear parts, original or own-design (if not availbe from the market)<\/li>\n
    • machine dismantling and re-assembly supervision<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

      On-site Training<\/h3>\n

      With RollResearch modernization projects training for operators and maintenance personnel is provided on site at the customer’s convenience.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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      \"\"<\/div><\/div><\/div><\/div><\/div>

      Service Agreements<\/h3>\n

      During the warranty period RollResearch will provide for the customer an extensive service package including,<\/p>\n

        \n
      • Preventive maintenance<\/li>\n
      • Teleservice with agreed response time.<\/li>\n
      • Software updates<\/li>\n
      • Calibration of measurement and detection devices<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Measurement Service RollResearch can provide measurement services upon customer request for roll grinding machine or other machinery in the roll shop. Typical measurement service covers: Machine bed guideway straightness measurement Lubrication pressure measurement of hydraustatic guideway Inspection of hydraustatic grinding wheel spindle condition Backlash checking of axes Mechanical Service RollResearch has a dedicated team to...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-23736","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.rollresearch.fi\/newsite\/wp-json\/wp\/v2\/pages\/23736","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rollresearch.fi\/newsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.rollresearch.fi\/newsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.rollresearch.fi\/newsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rollresearch.fi\/newsite\/wp-json\/wp\/v2\/comments?post=23736"}],"version-history":[{"count":3,"href":"https:\/\/www.rollresearch.fi\/newsite\/wp-json\/wp\/v2\/pages\/23736\/revisions"}],"predecessor-version":[{"id":23743,"href":"https:\/\/www.rollresearch.fi\/newsite\/wp-json\/wp\/v2\/pages\/23736\/revisions\/23743"}],"wp:attachment":[{"href":"https:\/\/www.rollresearch.fi\/newsite\/wp-json\/wp\/v2\/media?parent=23736"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}