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Internet Teleservice - A modern way to help customer
Hybrid control systems are equipped with remote
connecting modules.
RollResearch's teleservice engineer can see on-line the
both screens of client's machine at the office in Finland.
Over 95% of user troubles can be solved remotely, without
expensive and time-consuming travelling to site.
Advantages:
- Focused and quick troubleshooting and help for grinding
process optimization
- Reduced operator training time
- Transfer of optimized machining programs
- Teleservice and CNC/PLC remote diagnostics through Internet
(TCP/IP) will be provided free of charge during warranty
period. Customer provides the required broadband Internet
connection.
- Teleservice package is available after warranty period.
- Cost-free voip (Skype) conversations between operator
and service engineer.
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RollResearch's teleservice engineer
sees the both screens of client's grinding machine.
In principle, he can use the grinder
from our office in Finland.
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